Complaints Policy

Effective Date: July 20, 2026

At Levis Pharmacy, we are committed to providing the highest standards of service and care. However, we understand that there may be occasions when you feel dissatisfied with the service you receive.

How to Make a Complaint

If you wish to make a complaint, please contact us directly using one of the following methods:

• Email: hello@levispharmacy.com
• Phone: [Insert Phone Number]
• Visit us in person at: [Insert Complete Physical Street Address], Newton Heath, Manchester, M40 2JF

What to Include in Your Complaint

To help us resolve your complaint quickly, please provide:

• Your full name and contact details
• Date, time, and details of the incident
• A clear description of the issue or concern
• Any supporting documents or evidence, if applicable

How We Handle Complaints

Once your complaint is received, we will:

• Acknowledge receipt of your complaint within 2 working days.
• Investigate the issue thoroughly, consulting relevant staff and records.
• Provide you with a clear response and any actions we will take to resolve the issue.
• Maintain confidentiality throughout the process.

Escalation

If you are not satisfied with the outcome of your complaint, you may escalate it to the appropriate regulatory or professional body:

• General Pharmaceutical Council (GPhC): www.pharmacyregulation.org
• NHS England Patient Complaints: www.england.nhs.uk/contact-us/complaints/

Contact Information

Levis Pharmacy
[Insert Complete Physical Street Address]
Newton Heath
Manchester
M40 2JF

• Email: hello@levispharmacy.com
• Phone: [Insert Phone Number]