Privacy Policy

Last Updated: July 20, 2026

Welcome to Levis Pharmacy. We are committed to protecting the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, utilize our online services, or register for our NHS clinical and prescription delivery programs.

Levis Pharmacy operates as an independent community pharmacy in Manchester, UK. Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the “Data Controller” for the personal information processed through this website.

Our Contact Details

• Entity Name: Levis Pharmacy
• Core Physical Address: [Insert Complete Physical Street Address], Newton Heath, Manchester, M40 2JF
• Contact Phone Number: [Insert Phone Number]
• Official Privacy Email Address: hello@levispharmacy.com

1. Information We Collect

Because we provide professional pharmaceutical and NHS clinical services, we process both standard personal data and special category data (health data), which receives the highest level of legal protection.

A. Personal Identification Data

When you register for our services or submit an online inquiry, we may collect:

• Full name, date of birth, and gender.
• Contact details including your home address, delivery address, billing address, phone number, and email address.
• Your unique NHS Number.
• Details regarding your registered General Practitioner (GP) surgery.

B. Special Category Data (Medical & Health Information)

To safely dispense medications and conduct clinical assessments, we process:

• Current lists of routine medications, dosages, and prescription history.
• Information regarding physical or cognitive challenges (collected for weekly dosette box assessments).
• Acute symptoms, conditions, and medical histories (collected via our NHS Pharmacy First intake forms).
• Notes or records created during clinical consultations with our pharmacists.

C. Technical & Usage Data

When you browse our website, we automatically collect:

• Your IP address, browser type, operating system, and device information.
• Usage data regarding how you navigate and interact with our web pages, forms, and service tabs.

2. How and Why We Use Your Data

We will only process your information when we have a valid legal framework to do so. Under the UK GDPR, we rely on the following legal foundations:

• Consent: You have given us clear, explicit consent to process your data for a specific purpose (such as filling out an intake form). You can withdraw this consent at any time.
• Performance of a Contract: The processing is necessary to provide the direct services you requested (such as delivering your repeat prescriptions).
• Legal Obligation: The processing is required to comply with statutory healthcare laws, NHS tracking rules, and pharmaceutical dispensing regulations.
• Provision of Health or Social Care: As registered medical professionals, we process special category health data under strict confidentiality mandates to provide safe medical diagnostics, treatments, and pharmaceutical care.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. To fulfill our obligations as an NHS service provider, your information may be shared securely with:

• Your General Practitioner (GP) Surgery: We coordinate directly with your primary care practice to process Electronic Prescription Service (EPS) nominations and verify medication updates.
• The National Health Service (NHS): To process payments for prescriptions, update medical records, and log clinical consultations completed under the NHS Pharmacy First scheme.
• Authorized Logistics Partners: Our secure delivery drivers and transit teams are provided only with the delivery addresses and names necessary to execute free doorstep prescription drop-offs.
• Regulatory Authorities: If required by law, we may share information with the General Pharmaceutical Council (GPhC) or law enforcement agencies to prevent fraud or protect patient safety.

4. Data Security and Storage

We implement robust administrative, technical, and physical security measures to protect your medical files against unauthorized access, loss, or alteration. All online intake forms utilize secure encryption protocols (HTTPS/SSL), and data is stored on protected servers compliant with NHS digital security standards.

Data Retention

We will only keep your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or to satisfy legal, accounting, and NHS regulatory tracking requirements. Medical and prescription logs are retained in strict accordance with the official NHS Records Management Code of Practice.

5. Your Legal Data Rights

As a UK citizen, you possess specific legal protections regarding your data. You have the right to:

• Access Your Data: Request a complete copy of the personal and medical data we hold about you (a Subject Access Request).
• Rectify Errors: Request that we immediately correct any inaccurate, outdated, or incomplete personal information.
• Erasure (“Right to Be Forgotten”): Request that we delete your personal data, subject to certain exceptions where we are legally obligated to retain medical dispensing logs.
• Restrict Processing: Ask us to temporarily halt the processing of your data under specific circumstances.
• Data Portability: Request that we transfer your digital profile to another healthcare provider or pharmacy hub in a clean, structured format.

To exercise any of these individual rights, please contact our team directly at hello@levispharmacy.com.

6. Cookies and Third-Party Links

Our website uses standard cookies to optimize your browsing speed, remember form selections, and analyze site metrics. You can choose to disable cookies through your personal browser settings, though doing so may limit your access to certain functional elements of our booking hub.

Our site may occasionally contain links to authoritative external health sites (like NHS.uk). We do not control, and are not responsible for, the independent privacy policies or practices of third-party platforms.

7. Policy Updates and How to Complain

We may modify or update this Privacy Policy periodically to reflect shifts in website features or UK data laws. Any updates will be pushed live immediately on this URL with an updated revision date.

If you have any questions, concerns, or complaints regarding how we manage your clinical data, please email us first at hello@levispharmacy.com. If you remain completely unsatisfied with our response, you retain the legal right to lodge a formal complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline Number: 0303 123 1113 | Website: https://ico.org.uk